You Can Keep Your Customers Service Happy Always

PinExt You Can Keep Your Customers Service Happy Always

“Without a customer or customers there is no business.  Treat them like royalty.  They can make or break your business fast and income too.” Carol Giambri

Below is a future cell phone customer and presently important to his pediatrician right now too.

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You and your friends are customers. For example, at the gas station, grocery store and utility companies (phone, electricity, etc.) you are important.  Once you buy something you are a customer.

Two years ago we had a new furnace installed.  Just last week they called to ask if we wanted it cleaned.  I was getting ready to call them but they beat me to it.  For health and efficiency and a “special” offer price we are happy.  Your buying power can even help organizations such as Goodwill who help those in special need challenges.  It feels good to make a purchase there indirectly supporting others who may not be as functional in a high paying position. They can still work well in these places.

Are you customers sticking around year after year?  Are they letting others know about your services?  We can assume if they are sticking around they are happy, but sometimes they may stick around because they haven’t found another company to give away their money too yet.  Hopefully they want only you, but never assume.  This is why it is important to treat your customer like royalty.

Some customers are demanding and just have to leave you or you let them go too.  It works both ways.   The key is to let them go if they are not happy with your services.  I would love to say every loss of a customer can be lost money.  In reality it doesn’t have to be that way either.

Some just are better off given up to make room for “new” ones.  There is no shortage of customers but ideally you want those hungry and thirst for you.  I know that is the way I am with Apple.

Give me another Apple…
I love, love, love Apple products.  I don’t have a ton of them, but I can only see spending my money with them.  I started out with my MacBook Pro. It’s a lap top and has been a joy to carry around in my travels. It is a wee bit heavy so know that there will be something lighter coming my way. I’m hungry for more and more Apple products.  I also own an iPod Touch. It is not the same thing as an iPhone but it does have most capabilities I need without the phone aspect. I sense the iPhone will be coming eventually.  They are sold out to deliver excellent customer service at a more expensive price than their competitors.  However, their competitors have a lot to learn from the Apple experience as a customer that we love.

Hungry customers…
When a customer realizes they hit the “lottery” or found “a pot of gold” using your company you can assume they will stay. They move on and out of your service territory but that is beyond your control.

Treating customer like family…
I believe every customer deserves to feel very important and can’t wait to pay you for your services. You may be the most expensive store or contractor around, but you have what others may not have.  Customer service you offer is outstanding. People don’t have to wait weeks to get your services.  They don’t have to wait for a call back days later when you have a leak or a flood in your basement.  You are there fast.  This is what makes me a customer and a business person too.`

As Walt Disney once said:
“Do what you do so well that they will want to see it again and bring their friends.”

What Do You Think? 

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Carol Giambri is a business owner of a seasonal business and is a customer service specialist.  She has assisted amazing customers for decades. Carol values what she wants in her own customer service experiences.  As a writer, she plays with words, writes blog titles, taglines and product lines.  Additionally photography, eating healthy as vegan, photographer, gardening and dogs are close to her heart.

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PinExt You Can Keep Your Customers Service Happy Always

{ 28 comments… read them below or add one }

Edmund Lee September 27, 2012 at 12:45 am

I like the customers who realize that they’ve hit the jackpot shortly after being with you…which at that point, they will do anything to remain a customer.

Elizabeth Corbin September 27, 2012 at 11:17 am

I am pretty sure that you would give great customer service Carol; I agree with you how important it is

Elise Adams @CrazySisBiz.com September 27, 2012 at 5:01 pm

Great points here, Carol. So important to stay in communication with clients–passed, present and those coming up. When companies focus on EVERY interaction as positive & relationship building they are ahead of the pack of mediocre ‘just get the sale’ businesses!

Suzanne Jones September 29, 2012 at 12:26 pm

Agree agree agree! I too love Apple products for the same reason! People will pay more when they feel they are being taken care of. In this day of instant Word of Mouth (social media) one would be a fool not to pay close attention!

Sherie September 29, 2012 at 3:04 pm

Carol, you are so right…without customers there is no business…a lot of companies forget that!

Kim Garst October 1, 2012 at 8:48 pm

Customer care is HUGE and love that you are writing about it Carol! Good stuff!

Christiane Marshall October 3, 2012 at 6:12 am

I love this line: “When a customer realizes they hit the “lottery” or found “a pot of gold” using your company you can assume they will stay.”

I bet if you play with that line, a cool tagline or headline just might jump out at you!

Mandy Edwards October 3, 2012 at 6:41 am

Customers are the core of any business – make (and keep) them happy and you will succeed. Tick them off though, and the ENTIRE world knows about it!

Sara Nickleberry October 3, 2012 at 9:13 am

I like the idea of treating customers like family. Awesome.

Jennifer October 4, 2012 at 1:46 pm

You make some really good points here Carol. Especially about knowing when a customer just isn’t worth it. Sometimes the time and aggravation someone causes you just isn’t worth any amount of money. It’s important to realize this and let go!

Elizabeth Corbin October 6, 2012 at 8:10 pm

Customer service is the core of the business if you ask me; thanks for writing about this. I agree!

Edmund Lee October 11, 2012 at 12:47 am

I totally agree that customers can make or break a business. Caring for them like you care for your business and understanding their needs play a crucial role in providing good customer service. Good points Carol! =)

jean October 16, 2012 at 11:44 am

I so agree – customer care is crucial. Thanks for reminding us all.

Norma Doiron@Where Aspiring/Budding Business Owners Start, Grow & Strenghten Their Online Business October 16, 2012 at 1:18 pm

You’ve been bit by the Apple bug! Tee-hee… not there yet, myself but I do have the Ipad and I love it. You shared a great article here on customers. Thanks, Carol!

Alexandra McAllister October 16, 2012 at 2:07 pm

Great article, Carol. Yes, treating customers as family or friends is a wonderful way to gain their trust. I love the way you see it because it’s the way I feel as well. I think we are from the old school. :o ) God bless you!

Carele Belanger October 16, 2012 at 6:06 pm

Great article. Customers are so important to take care of. Thank you

Katrina October 17, 2012 at 7:00 am

Customer service is the top of it all. Outstanding customer service will win out almost every time. Thank you for sharing and reminding us of this important piece of our business.

Carol Giambri October 17, 2012 at 12:27 pm

Katrina, Totally agree too. Thanks.

Carol Giambri October 17, 2012 at 12:28 pm

Carele,
Yes, customers are #1 in any business if they want to stay in biz.

Carol Giambri October 17, 2012 at 12:28 pm

Thanks Alexandra. Customers get to know me and surely will remember me as the lady who loves to talk but is real with a great biz model.

Carol Giambri October 17, 2012 at 12:29 pm

Norma,
Totally bit and infected by Apple for their service. Yes, pay more but they are there for me so I don’t care about the price as much as the service I receive.

Carol Giambri October 17, 2012 at 12:32 pm

Suzanne, I love service, service and excellent to that level too. Apple rocks. I always attract myself intentional to these type of businesses. We deliver that here too.

Carol Giambri October 17, 2012 at 12:33 pm

Elise,
I am never the “just get the sale” mentality and that is why even in network marketing if there is no foundation, there is no business relationships built. I hate being hit up to part of a company or a business without a “leg to stand on.”

Carol Giambri October 17, 2012 at 12:34 pm

Elizabeth,
Thanks for compliment and without a brag I do believe I over deliver excellent customer service for those ready to receive it and recognize that “peace of mind” I deliver in actions–not just in talk. I treat people as I want to be treated.

Olga Hermans October 18, 2012 at 1:30 pm

Carol, you give an awesome description about what customer service is all about; thank you! I know you will go beyond yourself….

Designer Rob Russo October 22, 2012 at 11:49 am

Such great points on customer service. I know more than one company that uses the slogan “The Customers are Aways Right” or similar. But it only counts when you believe that and follow thru… And that’s a great closing quote from Walt!

Meryl Hershey Beck October 22, 2012 at 8:45 pm

Great reminders about the importance of customer care. Thanks, Carol!

Carol Giambri November 6, 2012 at 1:30 pm

Meryl, some do forget who the customer is: the payer who comes back or leaves.

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